GENERAL POLICIES:

• Rates are in US$ per person, minimum participation of 2 persons. Rack rates for shuttles are based on one-way service.

• Services are single services or a combination of ground transport (minivan), water (public boats and ferry) and domestic flights.

• Some shuttle services include lunch and/or city tour in San Carlos. This only applies if you travel from Costa Rica to Nicaragua.

• All shuttle services include bilingual assistance in transportation changes.

• Pick-up and drop-off in the center of La Fortuna. Additional charges may be applied if another point of pick-up and drop-off is requested.

• In holiday season there is a greater influx of visitors crossing the border. Agua Trails is not responsible for the loss of any connection.

• Border fees are not included in our rates: Exit fees Costa Rica US$9.00 p.p. - Entrance fees Nicaragua US$12.00 p.p. - Exit fees Nicaragua             US$2.00 p.p - Entrance fees Costa Rica free of charge.

 

RESERVATION POLICIES:

1. All services are subject to availability.

2. All reservations, cancellations or modifications must be e-mailed to the following e-mail addresses: info@aguatrails.com with a copy to               sales@aguatrails.com.

 

CANCELLATION POLICIES:

1. Cancellations received 7 days prior to the date of service will be fully refunded.

2. Cancellations received with less than 7 days prior to service will have a penalty of 25% on the rate of the tour.

3. Cancellations received 48 hours prior to service will have 50% charge on the rate, cancellations received less than 48 hours prior to service         will have 100% charge on the rate.

4. ¨No shows¨ are not refundable.

5. Passengers who show up late for a service will be considered a ¨No Show¨.